Shipping policy

Free worldwide standard shipping

Standard shipping is free on all orders worldwide, with no minimum purchase.

Dispatch and delivery

Orders ship from our fulfillment partner in China. Tracking details are sent when your order ships. Our business address is not a warehouse or collection point.

Delivery help

For a tracking issue, a delayed delivery or an incorrect shipping address, email help [at] ohtilda [dot] com with your order number. Contact us as soon as possible if an address needs correcting.

Returns

Our return and refund policy explains the 30-day return window and how to request authorization and a return label.

US delivery time

Orders arrive within 4–7 business days after ordering. This total includes 1–2 business days processing and 3–5 business days shipping.

International delivery

International orders arrive within 8–10 business days after ordering.